Blog tagged as Zoho

Zoho Desk helps businesses efficiently manage customer support. Key features include centralised ticket management, a self-service help centre, team collaboration tools, performance analytics, and customisation options.

Choosing a customer service automation platform? Consider your team and customer needs, ease of use, scalability, reporting capabilities, and budget. Look for software that facilitates team collaboration, automates routine tasks, and provides valuable analytics.

Customer experience (CX) is crucial for business success. Positive CX leads to loyal customers who promote your brand. CX automation streamlines customer interactions, providing personalised experiences, 24/7 support, and valuable analytics.

Zoho Sites is a user-friendly website builder with drag-and-drop functionality, pre-designed layouts, and mobile optimization. It offers a variety of customization options, including a code editor, audio/video embedding, and animation features.

Choosing a website builder? Consider features, ease of use, design flexibility, budget, SEO tools, customer support, data ownership, and the platform's reputation. Define your website goals and desired features (blog, online store, social media integration) before making a decision.