Blog tagged as Customer

Zoho ClickSend is a multichannel communication platform that integrates with Zoho CRM to enhance SMS marketing. It allows businesses to send personalised and bulk SMS messages, leading to increased customer engagement, sales, and satisfaction.

Zoho Desk helps businesses efficiently manage customer support. Key features include centralised ticket management, a self-service help centre, team collaboration tools, performance analytics, and customisation options.

This article explores four more client support software tools: customer feedback surveys for valuable insights, social media monitoring for brand tracking and trend identification, community forums for self-service support and idea generation, and SMS messaging.

Effective customer service relies on diverse support channels. This article explores four common options: personalised email automation for targeted offers, AI-powered chatbots for 24/7 support, live chat for instant communication and lead generation, and FAQs for self-service assistance.

Choosing a customer service automation platform? Consider your team and customer needs, ease of use, scalability, reporting capabilities, and budget. Look for software that facilitates team collaboration, automates routine tasks, and provides valuable analytics.