Blog by Gordon

Choosing the right time management software involves considering your needs and priorities. Key factors include desired features, business size and scalability, ease of use and support, and budget.

Time tracking software offers valuable insights into employee productivity, project progress, and profitability. Benefits include increased team efficiency, accurate estimates, prioritised projects, and performance analysis.

Zoho Desk helps businesses efficiently manage customer support. Key features include centralised ticket management, a self-service help centre, team collaboration tools, performance analytics, and customisation options.

This article explores four more client support software tools: customer feedback surveys for valuable insights, social media monitoring for brand tracking and trend identification, community forums for self-service support and idea generation, and SMS messaging.

Effective customer service relies on diverse support channels. This article explores four common options: personalised email automation for targeted offers, AI-powered chatbots for 24/7 support, live chat for instant communication and lead generation, and FAQs for self-service assistance.