Zoho Desk is the main app in Zoho’s IT and Help Desk sector and it will help you to provide customer support. If customer service is important for your business, this could really help you get ahead as it’s a web-based customer service application, which will allow you to develop strong relationships with not only your customers but also your agents and managers. Agents will be able to improve their productivity with managers consequently being able to identify key issues and improve their service and your customers can find all the support that they need.
Benefits of Zoho Desk
- Simple setup
- Integrates with other Zoho products and other third party platforms
- Advanced functionality
- Competitive pricing
- Clean interface and easy to navigate
- Customisable, convenient and user-friendly
Zoho is always competitive on price and with Zoho Desk you could be paying a quarter of the price of some other Helpdesk options. Naturally Zoho Desk integrates easily with all other Zoho products but it also integrates with platforms such as Facebook, Twitter, Instagram and Google Analytics.
Help For Your Customers
Customer issues and queries can be addressed quickly with a fully functional ticketing system, which will deliver the support required in real time via the call centre functionality. Clients can also get help by asking questions, submitting support requests and by using social media. You can even create a knowledge base that will include all the answers to issues that commonly arise regarding your services or products.
Free, Professional and Enterprise Versions
Zoho Desk is available in 3 versions, which are the Free version, the Professional version and the Enterprise version. The later has a vast array of features and will work for larger corporations, but if you do not require all of these, the Pro version may perfectly fit the bill. You can also test the basic version to see if it’s right for your business. The generous Free plan includes an email inbox, customisable help centre, community forums, basic reports, agent and manager dashboards and a team feed with the enterprise version having a multi-brand Help Centre, scheduled reports, customer ticket templates and live chat support. Once you have established your users, you can set up:
- Customers
- Create reports
- Link to social media
- Configure chats and VoIP sessions
- Create a knowledge base
- Ticketing system
If your business needs to deliver high quality and timely support for your customers, which, in turn will improve business and increase revenue, this could be a great app for you. Zoho Desk is only available as a managed cloud service and not as a standalone onsite app.
What To Do Next
If you are looking for an app which will help you to better engage with your customers, our experts at Relativity based in Uckfield in East Sussex will be able to advise you on whether Zoho Desk is the right system for your business. We can also help with Zoho One and Zoho CRM. Call us today on 01825 280123 for a without obligation chat or email info@relativity.co.uk