High-quality Help & Superior Support: How Zoho can support your growth

01.08.25 07:55 AM

It’s safe to say that ensuring your CRM works for you is a high priority for business owners, but carving out the time to make that happen can be difficult. And it’s thoughts like this that restrict businesses from exploring alternative options when they’ve stuck with their ‘safe’ business system for so long.

Here at Relativity, we work to support businesses and teams ready to grow into a new CRM, and make the transition to a Zoho suite. We’re good at what we do, but we don’t do it alone, as Zoho makes the transition as easy as possible with a number of tools at your fingertips to understand the systems and utilise the best of Zoho’s comprehensive business suite. Keep reading to find out some of the fantastic tools and people on hand to support your work with Zoho.

1. Zoho Knowledge Base

For those moments when you want to figure something out independently, Zoho Knowledge Base is the perfect place to start. With thousands of articles outlining everything from common FAQs to detailed explanations of how to make the most of Zoho analytics, this database of help and support allows for anyone to dive into Zoho systems and find the specific query they may need support with.

The database is broken down into individual applications, and then divided into sections, making the process of navigation simple and clean. But, if you’re ever having issues finding something specific, the search feature helps you find it with just a couple of keywords.

2. Zoho Community

When a specific issue is just getting you down, turn to Zoho community to find support and ideas. This section of Zoho support is structured similarly to the Knowledge Base, with sections dedicated to each Zoho application, but this time, you have the entire Zoho userbase to support you. Browse hundreds of forums, ask questions, and get answers from those who are using the software day in and day out.

Each post can be tagged as a question, a problem, or an idea to allow for easy sorting through forums, and finding what you might need to help. Once again, the search feature makes this immense amount of support easy to sift through and get you on your way with Zoho.

3. Zoho Support

Once you’re working with Zoho, the support network spans far and wide, but often, nothing beats a real person. Luckily, Zoho has an expansive support team ready to help you with all the little technicalities you may come across on the day to day.

Available via phone, text, email, or even social media, Zoho makes finding help as easy as possible, allowing you to focus on the development of the software for your business, rather than all of the little technical quirks.

4. Zoho Partners

If you’re looking for the way Zoho can be perfectly personalised for your business, and you need an expert to help you make that happen, why not turn to a partner?

Partners are Zoho experts, bringing specialised knowledge right to your doorstep. They excel at creating bespoke solutions for your business, getting to know you and your needs and adapting the Zoho suite to suit your needs. This is the most flexible type of support available to Zoho users, as Partners focus on suiting your specific needs, and scaling with you as those needs change.

That’s what we here at Relativity do. With one off, or regular support, we’re here to help and make sure that Zoho fits your organisation like a glove.

To Conclude...

The tools and facilities mentioned above really are just the tip of the iceberg when it comes to getting Zoho to work for you. The support available is endless, and all leads to creating an online hub for your business that prioritises simplicity and clarity.

If you think Zoho could be a good fit for you, get in touch with us: book a free 20-minute consultation to start exploring how Zoho could be used to automate your systems and take a weight off of your shoulders.

Relativity Ltd. is a Zoho Partner, and Zoho Consultant. To find out more, contact Relativity, the business technology experts on +44 1825 280123 or email info@relativity.co.uk

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