With customer service software from Zoho including Zoho Desk, you will be able to improve your team’s productivity and increase customer happiness and loyalty. In our last article, we focused on aspects of customer service software including what customer service software is and the benefits it provides. In this article, Relativity, the business technology specialists based in Uckfield, East Sussex looks at the products that Zoho offers in more detail including Zoho Desk, Zoho Assist and Zoho Lens.

Zoho Desk – workflow automation

This offers complete IT support and helpdesk solutions and is really beneficial to customer-focused businesses. It will help you to build stronger relationships with your customers so that you can put customer service at the heart of your company. It is packed with features and, as with all Zoho products, is competitively priced and integrates seamlessly with other Zoho apps. Zoho Desk will improve productivity from your sales team and increase customer happiness. You will have all customer interactions in one place, which could be from email, chat, phone, social media, forums and forms. 

  • Improve agent productivity at scale
  • Offer 24/7 support without a global team
  • Manage support processes
  • See complaints through to a conclusion

PC magazine gives Zoho Desk an Editor’s Choice award and describes it as one of the most feature-complete IT support and helpdesk solutions available to small to midsize businesses (SMBs) today. 

Zoho Assist – instant remote support software

This is an online remote support and access platform, which offers benefits to both customers and support teams. It is there to help you resolve customer technical issues, collaborate with colleagues as well as streamlining processes. Customers can be supported from a distance meaning your team can work from anywhere to help them. It is easy to set up with a simple interface and again competitively priced.

  • On demand remote support
  • Unattended remote access
  • File transfer during a live session
  • Voice and video chat
  • Reboot and reconnect
  • Multiple monitor support

Zoho Lens – interactive remote assistance

This allows you to look at problems in equipment, which could be anything from servers to plant apparatus. With Zoho Lens, you will be able to fix issues remotely with a comprehensive view of a client’s situation. It provides a more effective way of solving problems, which will help to save money by reducing travel costs and will increase productivity by reducing downtime.

Key features of Zoho Lens

  • Live camera streaming
  • Highlighting on 3D objects
  • VoIP and text chat
  • Snapshots
  • Freeze image
  • Session recording
  • Mobile SDK

How can Relativity help you with Zoho Desk, Zoho Assist and Zoho Lens?

Relativity as a Zoho Advanced Partner will be able to advise you about customer service software, which will help you to improve customer loyalty and grow your business. Call us on 01825 280123 or email info@relativity.co.uk to find out more about Zoho’s customer service software, Zoho Desk, Zoho Assist and Zoho Lens.

“Customer service, now easier done than said.”



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