Zoho CRM Plus is a bundle of 9 products, which are each available in their enterprise or highest edition. It is a unified customer experience platform suitable for businesses of all sizes. It differs from Zoho CRM, which is a stand-alone product available in 4 different editions. Zoho CRM Plus is application rich and has everything to address sales, marketing, post-marketing, follow ups, social media marketing and customer portals for addressing any questions. In this article from Relativity, the business technologist specialists based in Uckfield, we look at Zoho CRM Plus in more detail including what it will do for your business, the various apps contained in it and their functionality, as well as the advantages.

How will Zoho CRM Plus help your business?

It will unify the sales, support and marketing teams of your business on a single interface leading to streamlining of your customer-facing operations. Teams can have access to a shared database for team communication. This means your teams will have a 360-degree view of your customers across all touch points. This will lead to a consistent and smooth experience for customers at every stage of their journey including phone, email, live chat, surveys and social media.

Enhancing the customer experience

Zoho Analytics – analyse data easily giving actionable insights through consolidation of data from different sources

Zoho Campaigns – create, send and track email campaigns, helping build a strong customer base

Zoho Cliq – simplify team communication through organised conversations leading to cohesive communication and deeper collaboration

Zoho CRM – customer relationship management to attract, retain and satisfy your customers to grow your business

Zoho Desk – a support desk platform to deliver high quality and timely customer service to build better relationships

Zoho Projects – plan work, track it efficiently and collaborate with your team anywhere

Zoho Sales IQ – boost sales and marketing activities by tracking website visitors and providing live chat

Zoho Social – social media management to grow online presence by reaching the right audience at the right time

Zoho Survey – easy survey creation to gather customer satisfaction information in a range of areas including marketing, education, human resources etc.

Zoho Zia – an AI companion, a conversational assistant, to help manage CRM intelligently

Advantages of Zoho CRM Plus

  • Customer engagement across all channels – phone, email, live chat, surveys, social media
  • Deliver great customer experience throughout the whole customer life cycle
  • Gather customer insights from the many touch points
  • Better productivity through automated, efficient workflows
  • Mobile access – teams can stay engaged wherever they are
  • Unified single administration and setup app

Zoho CRM – would this offer enough for your business?

This is suitable for basic sales and pipeline management and perfect if there is limited communication between employees. Zoho CRM does have a FREE version as well as Standard, Professional, Enterprise and Ultimate versions. All have a FREE trial and naturally as you go up the scale, more features are included.

How can Relativity help you choose the right digital software for your business?

If you are looking to provide an enhanced customer experience, this is the right choice for you. To learn more about Zoho CRM Plus and the other Zoho bundles, get in touch with the business technology experts at Relativity based in Uckfield, East Sussex. We’ll be able to advise you about how this bundle will streamline your business and make it more effective and efficient and help you to achieve your goals and increase profits. Call us on 01825 280123 or email info@relativity.co.uk for more information on Zoho One, Workplace, Finance Plus, Creator Plus, and Zoho People Plus.

“Zoho CRM Plus is a unified customer experience platform that helps you deliver an exceptional experience to every customer across all stages of their lifecycle and convert them into brand advocates.” – Zoho

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