Business Services, Process, The Future Of, Zoho
Customer experience is key to your business success, after all it is the customer’s overall perception of your business. However, the client’s journey must be a positive one as happy customers become loyal customers and become additions to your sales and marketing...
Google, Internet of Things, IoT, Mobility, The Future Of
I admit I have done this slightly out of order! Last week I discussed Big Data and what it was and whether it mattered to small businesses. Whilst Big Data is already big, you ‘ain’t seen nothing yet as when the Internet of Things gets going Big Data is...
Cloud Services, Mobility, The Future Of
Mobilising staff is currently a hot topic across all industries. Last week I wrote about a mobilising your customers . Making sure your clients are catered for whether they are accessing your services via a computer on their desk, a tablet in their hands or a mobile...