Benefits Of Automating Customer Experience

Business Services, Process, The Future Of, Zoho

Customer experience is key to your business success, after all it is the customer’s overall perception of your business. However, the client’s journey must be a positive one as happy customers become loyal customers and become additions to your sales and marketing...

The Internet of Things, here it comes.

Google, Internet of Things, IoT, Mobility, The Future Of

I admit I have done this slightly out of order!  Last week I discussed Big Data and what it was and whether it mattered to small businesses.  Whilst Big Data is already big, you ‘ain’t seen nothing yet as when the Internet of Things gets going Big Data is...

Is Big Data Right for Small Businesses?

Google, The Future Of

Big Data! One of the many buzzwords that is currently doing the rounds, but what is it and as a small business is it right for you? Big data is the term for a collection of data sets so large and complex that it becomes difficult to process using on-hand database...

£20 for 10 minutes of your time, technology in business, take our survey.

The Future Of

As all good businesses we are thinking about our clients. Whilst feed back from our clients is invaluable we would like a wider view of the use of Technology in Business in the local area and further afield. We have designed a short survey and hope you can find the...

Children are our future, and they are mobile and tech savvy like never before.

Mobility, The Future Of

An interesting article form the BBC on the change of use of tech by our children. They may be small now but these guys are our customers, suppliers and staff of the future.  We need to make sure our businesses can deliver services and products they way these people of...

Mobilising Staff – Letting your staff ride the wave.

Cloud Services, Mobility, The Future Of

Mobilising staff is currently a hot topic across all industries. Last week I wrote about a mobilising your customers . Making sure your clients are catered for whether they are accessing your services via a computer on their desk, a tablet in their hands or a mobile...