- Increase in Effectiveness
- Reduction in Costs
The Case
A clients uses intermediaries for their business, these intermediaries were, on a regular basis, asking the liaison team to reproduce quotes for their clients, this was taking anywhere of up to 10 hours a week, the majority of these quotes did not convert into real business and whilst necessary were not best use of the staffs time. Taking their existing quote system we repackaged and simplified it so that intermediaries could produce their own quotes including a 35 page tailored report. Now our client, instead of spending 40 hours a month now spends just two hours a month.