Relativity - Blog #About Us

A 2025 Wrap Up

Thu, 04 Dec 2025 16:30:57 +0000

A Year With Relativity

As we come to the end of the year, we have a wonderful chance to look back on a fantastic year with clients, colleagues and friends. We’ve attended events near and far, supported clients from all over the world, and have loved every minute doing it! So, let’s take a look back on the year, and what we’ve been up to!

Let’s start with those who keep us in business! We’ve been extremely lucky to work with some fantastic clients this year; 63 to be exact! Each client we’ve worked with has brought us a unique challenge, whether that’s been modifying a preexisting system, or working with them to create a totally new and bespoke system for their business and their team. We’ve worked with people from 6 different countries, some new clients, and some that we’ve had the honour to work with before. 44 of our clients in 2025 have returned to us from previous years, and it’s been an absolute pleasure to continue growing our relationships. We value each and every client we work with, and getting to work with them time and time again and see how their business grows when we take some of the pressure off is an absolute joy. But that’s not all! Making up the rest of the year’s clients was our 19 new clients. Taking on new challenges made up a big part of this year, but it was so incredible to see the wide variety of new businesses and individuals we are able to help with our services. We’ve worked with everyone from ship charters to therapists, and we can’t wait to see what the new clients the new year might bring, alongside our fantastic returning clients!

We’ve been working hard with our clients, but we’ve also been working hard on other fantastic projects! As a member of the Uckfield Chamber of Commerce, Gordon volunteers as the Producer of the Uckfield Business Podcast, ensuring everything runs smoothly. This year, he’s produced 11 podcasts, with guests from Uckfield College, Ashdown Radio, The Lounge, and many other local businesses thriving in our close community. It has been so fascinating, not only to hear about the fantastic work and events happening locally to us, but also to develop new skills, working behind the scenes on the podcast and managing the show as a whole. We also attended 2 Business Exhibitions: another wonderful opportunity to see all of our wonderful local businesses. So many fantastic individuals work out of Uckfield and the local area, and it’s always lovely to wander the exhibitions and see what people are up to. There’s always a new surprise or two as to what’s happening locally and new ways in which businesses are thriving! The best part about living and working in a small local community is always seeing people uplifted and pushed to their full potential. We truly get the best of both worlds seeing people thrive locally, but also getting to work with clients from all over the world!

Community has been a huge part of our year, and we’ve had a fabulous time attending plenty of networking events and getting to see friends old and new. Across the year we’ve attended 26 different events, from chamber meeting breakfasts to networking group anniversaries. We’ve had such a fantastic time attending all of these events, and staying in touch with so many wonderful local people. With both Uckfield and Crowborough Chamber of Commerce it has been so wonderful and fulfilling to give back to the local community, helping to run events and ensure the smooth running of the chamber. It’s also given us the wonderful opportunity to hear from the very many fantastic business owners in the local area as they’re given the opportunity to present at Chamber events, and make friends with all the wonderful people in the local business community. And of course, not to mention the most wonderful time at Zoholics UK in Birmingham, getting to hear about all the fantastic things Zoho are up to and what’s to come for the future.

2025 has been a year of community, growth, and fantastic, fantastic people. In our 30th year of business, we are grateful to have so many wonderful opportunities, and chances to do some very fun things. We can’t wait to see what 2026 has to bring, and we hope that you’ll join us on the journey!

If you find that the new year brings you a fresh start, and you want to give your online systems a fresh start too, feel free to reach out to us using the button below and see how Relativity can help turn your systems around.

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Zoho & Automation: Sleek Systems for a Successful Business

Wed, 01 Oct 2025 15:29:02 +0000

No business owner wants to be stuck in an endless ocean of tasks whilst they struggle to stay afloat. The most effective way to reduce that stress is to make sure you’ve got systems that are working for you, not against you. And if they can automate some of the tedious tasks on top of that, well that’s just a bonus! Zoho is perfect for exactly that. Every app, every programme, every corner of the Zoho ecosystem: wherever you look, there are ways to automate the things that you can take off of your plate to make space for the important stuff. Below, find just a few examples of Zoho’s automation systems and how they can be used to make day to day life that little bit easier.

Simplifying Sales

A good sales team is efficient and focused, but the department is only successful when the tedious tasks are completed to the best of their ability. That means contact tracking, follow-up emails, data management. Without these things, your sales fall apart. But why would you want to waste the time of your sales team when they could be doing what they do best? Zoho’s Sale Force Automation allows for much of the administrative work to be managed by automatic systems, freeing up the time of your staff to get out there and make sales. And with a simple workflow system to build these automations up, it doesn’t take long to create the perfect personalised automations for your company and your employees.

Rapid Reports

Expense reports can also be a massive time sink when your staff could be working on practically anything else. That’s why Zoho Expense has an automated system for that! Once the automation has been set up, Zoho does all of the heavy lifting, checking through expenses and automatically generating reports for any expenses currently unreported. These can then be automatically submitted so long as they meet expected criteria. And then, to top it all off, approval can be automated too! As an admin or approver, you can set up specific custom criteria to approve reports, allowing you to focus your concentration elsewhere, without the need to sift through expense reports.

Ticking Off Tasks

For the bigger projects and focuses of your company, it’s likely that you’ll be crossing between teams, between departments, and sharing tasks amongst all of them, and Zoho Projects is the perfect system to simplify this. Not only does it track progress and organise all project data in one easy place, but it also can be used to automate the small tasks that make your life that little bit easier. Built into Zoho Projects is the Blueprint Editor. This exists to find the routine task processes that can be automated. This includes updating task statuses and updating people with email updates and notifications, streamlining the process as much as possible and reducing the chance of project delays. Workflow rules can also be used to set specific criteria for processes to happen, making it as easy as possible to customise the entire system to your project and the needs of your company.

But how can I use this?

There’s so many automatic processes within the Zoho ecosystem, it’s almost too much to handle. But that’s what we’re here for. At Relativity, we’re able to talk to you about what your company needs, hear your preferences and priorities, and use these automation tools to customise applications for you. A truly personalised experience with a truly personalised response.

Automation is just one way Zoho can be used to help you achieve your business aims. If you’re interested in knowing more about the applications on offer, and how they could be customised and automated to suit your needs, book a free 30 minute consultation with us. We’re here to listen, to help you learn and to create bespoke solutions to your endless ocean of tasks.

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Thirty Years of Relativity

Mon, 01 Sep 2025 10:22:12 +0000

1995 To Now: How It Came To Be

1995. The year Windows 95 was released, the year Friends debuted in the UK, and the year that Relativity was founded! That’s right, this September, Relativity turns 30! It’s been a fantastic 30 years of helping clients and connecting with our local community, and we’re so grateful for all the fantastic people we have met over the years from clients, to colleagues, to friends. It’s also been a very busy, hectic 30 years, and in that time Relativity has morphed, changed, and adapted, alongside the fast changing technological world around it. So really, where did it all begin?

Take a little look at our logos! We've obviously had some pretty big changes over the last 30 years!

The Beginning

In 1995, Relativity Limited was incorporated! Gordon started working out of his home office with no plans and no idea what relativity would become. He started with one client, who is still a client to this day, and entered the world of being a small business. The set up came with all the struggles of starting a small business, but it also came with all the excitement of doing what worked for him. There were bumps, there were learning curves, but there were also great successes, and the satisfaction that would come from starting to do what he loved. And so, Relativity started doing what it does best: supporting small businesses and people with software development and online systems.

Making Connections

After 12 years in business, an opportunity arose. An opportunity to work with a brilliant suite of systems, and offer specialised help in the software field. Gordon discovered Zoho, and its wide range of systems and applications, and saw the potential that they had. And so, in 2007, Gordon became a Zoho Partner, and started working with clients to customise Zoho applications and personalise systems to work for them. Not long after, the full business shift was made, and Relativity became a company that worked solely in the Zoho suite, supporting Zoho users across the UK & across the world. In 2015, Gordon attended the first Zoholics UK, networking with other professionals from the UK, as well as experts from the Zoho team across the world. It was a fantastic opportunity to meet so many wonderful people, and has become a highlight of the business calendar as he continues to attend each year.

Relativity Now

Racing into the present, Relativity is a very different company to where it began. Since 2018, we’ve helped on average 57 Zoho customers per year, and cover 30 of the Zoho Apps, in addition to Zoho One. As a member of multiple local Chamber of Commerces, Gordon remains active in the local business community, working on local levels as well as the national and international levels that he’s interacted with from the conception of the company. Going into this month, we’re extremely excited to be attending Zoholics UK next week in Birmingham, as well as continuing to work with our wonderful clients to provide some of the best software solutions out there. We are so unbelievably excited to get to celebrate our 30th anniversary this year, and know that we’ve had 30 years surrounded by incredible clients, colleagues, and friends.

So… What’s next?

Well, we keep doing what we’re good at! We are so lucky to have a fantastic, committed client base, and we will continue to provide excellent support and customer service, helping small businesses to streamline their online systems and take one more problem off of their very busy plate. Whether you’ve been with us since the very beginning, or if you’ve only been working with Relativity for a little while, we promise to maintain the excellent service that we’ve been providing for 30 years, and keep changing the way that businesses look at their CRMs.

We’ve been in business for 30 years, so we know what we’re doing, and we have no plans of stopping. If you’re looking for a company to support you and your business, then reach out for a free consultation to hear about all the work Relativity does, and how our team could support you and your business. We cannot wait to hear from you!